FAQ'S

Frequently asked questions

General

Is it mandatory to create a Sourcecart account to shop?

No, it is not mandatory to create a Sourcecart account. There is a guest checkout option in the site to facilitate your process. It is although recommended to create a Sourcecart account, as it will unlock a lot of other features for you to take full advantage of the shopping experience.



How do I create a Sourcecart account?

Simply click join the Log In option at the top of the page and enter your details under Sign Up.



What if I forgot my password?

If you have forgotten the password of your sourcecart.in account, click on the "FORGOT YOUR PASSWORD?" a link above the "LOGIN" button. Clicking it will redirect you to a new page where you will be required to enter the registered email id of your Sourcecart account. After clicking "SUBMIT", an email with a link to reset your password will be sent to the registered email id. Kindly follow the instructions on this email to create a new password for your sourcecart.in account.



Payments

What are the modes of payment available on the website?

You can make a payment via Credit Cards, Debit Cards or Net Banking. You may also choose to pay via Cash on Delivery. In this mode the payment is made at the time of the delivery of your order. However, there is a convenience charge associated with it.



Are the payment modes specific to PIN codes?

For certain PIN codes, Cash on Delivery will not be available. Only Debit Card, Credit Card and Net Banking payment options can be used for these locations. Please view the list of PIN codes before choosing a payment mode.



How do I make a payment if the Cash on Delivery option is not available on my address/PIN code?

If the Cash on Delivery payment option is not available on your address/PIN code you can always make a payment via Credit Card, Debit Card or Net Banking.



Is it safe to shop online using my Debit card or Credit Card?

All our Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. The payment gateways provides 256 bit SSL (Standard Socket Layer) encryption certified by VeriSign; You can be rest assured about the mode of payment you choose.



What is the process for making a Cash on Delivery purchase?

It's simple! You just have to choose the Cash on Delivery option on the Payment page. Once you have placed your order we might call, email or sent an SMS for a confirmation.



Is there a charge/fee associated with the Cash on Delivery orders?

No, Cash on Delivery is free for all regions it is applicable in.



Returns

How do I initiate the returns process?

At Sourcecart, we try to satisfy you with the very best of services. In the case that you are not satisfied with the product, you can contact us by submitting a form at the Contact Us page. Our team will contact you and help you in the replacement.



Is there any particular product which is non-returnable?

All products are returnable as long as they comply with the Returns Policy



Can a partial order be returned?

Yes, we process partial returns too. They should however comply to our Returns Policy.



What if my replacement product runs out of stock?

In the rare case that the product you are replacing has run out of stock, we will provide you with another product of the same category, to your liking.



Shipping

When will I receive my order?

We take utmost care to deliver your order within the committed timelines. The date of delivery depends on your destination PIN code. We ensure that it does not cross 7 days from the date of confirming the order.



Is there any shipping charge associated with the orders?

Sourcecart offers free shipping on select products for delivery acorss the country. We also offer free Cash on Delivery with no convenience charges.



If I buy multiple products in one order, will I receive all of them in a single package?

In most of the cases, you will receive your order in a single package. However, if there are bulky items or a particular product is not available with us (which is a rare possibility), you might receive your order in multiple packages.



How do I check the status of my order?

We update our customers via emails at every step with the status of their orders. You can also check the status of your order at any time by logging into the My Account section. It also has a courier tracking number that can be used to track the status of your order at our courier partner's website. Please note that it may take up to 24 hours for the order status to be updated on our courier partner's website.